Repeat Prescriptions
Patients on regular medication will find that a list of those medicines will appear attached to the prescription to enable them to obtain repeat prescriptions in between routine checks without needing to see the doctor or nurse.
Repeat prescriptions will be issued at the doctor’s discretion and are normally for patients on long-term treatment. Repeat medication is reviewed on a regular basis and you may be asked to make an appointment with a doctor, attend a clinic or have blood tests before another prescription is issued. If you have more than one chronic illness we may need to see you more than once for your reviews.
If particular medication items that you require are not listed on the repeat sheet you may still ask for them by including the details with your request. A doctor will then be asked to authorise this and may also organise for this to be included on the repeat medication list in future; alternatively the doctor may decide that you need to attend surgery before further supplies are issued.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Note that the POD (Prescriptions Ordering Direct) service will no longer be avilable for South Hermitage Patients from Friday 7th November 2025 – if you are actively using this service, you will need to use an alternative method as listed above.
There are several ways of ordering your prescription: -
The easiest way to request a repeat prescription is through the NHS App or Patient access.
You can do this by using Patient Access or if you do not have this, you can register for the NHS App which can be activated without the need for GP input. Please follow this link for more information: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/. If you are unable to do this, you may be able to nominate a family member or another person to do this on your behalf, this is called 'proxy' access.
You can use our online consultation system to request medication, call the surgery AFTER 11 AM or come into the surgery. Please note: Inappropriate or early requests will NOT be processed.
Please ensure that you have provided ALL of the following information in your email request:-
- Name of drug, strength, dose and formulation (tablet, cream, inhaler, etc)
If you are ordering on behalf of someone else, you also need to provide the following information:-
- Your relationship to the patient
Bring in the tear-off slip, indicating which items you require and leave it in the prescription box at the entrance to reception.
Complete a prescription request form at reception and leave it in the prescription box at the entrance to reception.
Post your prescription request to us.
NHS App or Patient Access - To find out about registering for NHS App or Patient Access, please follow this link which will take you to our Online Services page: https://www.shsurgery.co.uk/doitonline.aspx?pr=M82060
You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.
Find out more about the NHS App at: www.nhs.uk/nhsapp also: Requesting repeat prescriptions - NHS Digital
There are several ways of receiving your prescription:
Sign up for electronic prescribing - this is a more secure and efficient system. If you use a regular pharmacy and would like to use this service then please let us know which pharmacy you wish to "nominate". We will update your records and enable necessary computer links. You will then be able to go straight to the chemist to collect your medication.
Send us a stamped addressed envelope with your request and we will post your prescription to you but you should allow extra time in view of postal timescales etc.
Call in to the surgery to collect the prescription – anytime between 08:30 and 18:00
Organise for a pharmacy to collect the prescription on your behalf. All local pharmacies operate a free prescription collection service and some also deliver directly to patients’ homes.
Patients may sign up for this service on a regular basis and their records will be updated with the name of the pharmacy they wish to collect their prescriptions, thus reducing the need to notify the surgery every time they order a prescription. If you wish to notify us of your “nominated pharmacy” so that your records will be updated – then please ask our reception staff for a form and also contact your pharmacy to instruct them.
Please allow TWO working days for your request to be processed at the surgery before arranging for collection of your prescription. Please remember to allow extra time over weekends and bank holidays.