Latest News

Jubilee Bank Holiday Pharmacy Opening Times




Spring Bank Holiday

Platinum Jubilee

2nd June 2022

3rd June 2022

7 - 9 Pride Hill





01743 351311



238 Monkmoor Road

Telford Est Shopping Centre




01743 352352



Adjacent to

Bank farm lane




01743 249931



Radbrook Green Surgery

Old Potts Way





01743 276810



37 Mytton Oak Road





01743 350747



Meole Brace Retail Park

Hereford Road




01743 236973



Cattle Market

Battlefield Road




0345 6779594



Shrewsbury Health and Wellbeing Hub

The local NHS and Shropshire Council have joined forces to develop plans for a new, state-of-the-art health and wellbeing hub in the Meole Brace area of Shrewsbury.

This exciting new centre would include a wide range of services under one roof, helping to prevent illness and encourage people to lead longer, healthier lives.

To read more, please visit our Shrewsbury and Wellbeing Hub page by clicking here or following this link:

Women's Health Survey

A Women’s Health Project Group is asking: How can we make it easier for women in Shropshire and Mid Wales to get advice on their health?

Figures show that women are not coming forwards for screening or asking for help with the menopause. A group made up of local NHS providers and patient representatives across Shropshire, Telford and Wrekin and Mid Wales is trying to find out the reasons why. 

A survey has been launched to ask the views of women on breast and cervical screening, as well as the menopause, and can be accessed here:

The results will be used to shape future women’s services in the area and we are therefore encouraging all women to take part.

The survey is the first of its kind in the area and takes approximately 15 minutes to complete. All information provided will be anonymous and the closing date for the survey is Monday 28 February 2022.

Once the survey results are collated they will be analysed and shared with NHS providers and patient representatives to see how improvements can be made.

For more information on the survey or paper copies please email: or ring 01743 261000 ext. 2390.

Shropshire, Telford & Wrekin COVID Boosters and Flu Vaccine Update - 25/10/21

Please click on this link for the latest information regarding COVID and Flu Vaccines in our area:

 Covid Boosters & Flu Update

Shrewsbury Health and Wellbeing Hub

NHS Shropshire, Telford and Wrekin CCG is calling on the local community to share its views on exciting proposals for a new health and wellbeing hub in Shrewsbury.

For more information and to provide feedback, please follow this link:

Information regarding attending South Hermitage Surgery

covid 19 visiting your gp surgery

National data opt-out

What is the national data use opt out?

NHS Digital have rolled out a national data opt-out that allows patients to choose how their confidential patient information can be used. This is due to plans to use patient data for purposes beyond their individual care and treatment – specifically for research and planning across the NHS.

If patients do not want their data to be used in this way, they can opt out.

National data opt-outs can be set by patients themselves. There is no need to contact a GP practice. The easiest way is to download the NHS app and do it through that, but all of the ways that a patient can opt-out are outlined on the below link:

NHS Digital recently confirmed that the deadline to opt out has been extended to 30 September 2021.

Is this national opt-out linked to One Health and Care - Integrated Care record?

The national data opt-out is not linked to the Integrated Care Record.

The Integrated Care Record is a system that allows clinicians to share patient records, linking a patients treatment records across health and social care organisations and improving the care that they can deliver.

Patient records in Shropshire, Telford and Wrekin will soon be available electronically for health and social care practitioners to view. These records will be ready to go live later this summer.

This means a doctor in a hospital, or a paramedic who attends a 999 call will be able to access the same crucial information as a GP when they need it. In some situations, knowing details of any allergies, medications or long-term conditions could potentially save lives.

Raising an objection

It’s important to understand that these are two different things.

The Integrated Care Record will only use patient data to improve the care provided to patients and the public.

If you do not want to your data to be viewed in the Integrated Care Record then you can raise an objection. To do this, you can contact your GP practice and they can record your objection for you.

COVID-19 Vaccination Status (Passport) Information

From 17 May, people in England who have had a full course of the COVID-19 vaccine will be able to demonstrate their COVID-19 vaccination status for international travel. A full course is currently two doses of any approved vaccine.

Please do not contact your GP surgery or the place where you were vaccinated about your COVID-19 vaccination status.

GPs cannot provide letters showing your COVID-19 vaccination status.

People can prove their vaccination status: 

  1. NHS app – if you have a smart phone or tablet, you can download the NHS app by searching for ‘NHS App' in your app store. Please note this is different from the NHS COVID-19 app. Once you have downloaded the app, you will need to create an account. You can find help and information on what you need to dohere. 

To use the NHS App, you must: 

  • Be registered with a GP in England
  • Be over the age of 13 (if you are aged 13-15, you will need to contact your GP surgery to request GP online services access before you can use the app) 

We recommend that you download the app prior to booking your international holiday, and at least two weeks before your departure date. 

  1. On request by calling NHS 119 - If you do not have access to a smart phone or the internet and you know the country you wish to travel to will need to know your vaccination status on entry, you can call 119 and ask for them to send you a letter in the post.

This must be at least five working days after you have had your vaccine, and letters will take up to five working days to reach you. Make sure you leave yourself plenty of time to sort this if you are travelling abroad. 

Your letter will be sent to the address your GP has recorded for you; the call handler will not be able to see your address to check this for you. If you have moved house, please update your GP with your new home address before calling 119. 

For more information about COVID-19 vaccine passports, please look at the government guidance here. 

Children cannot get COVID-19 vaccination status, as children are not currently being vaccinated against COVID-19.

For further information, please click here: Demonstrating your COVID-19 vaccination status when travelling abroad

Need help finding your NHS Number?

If you are registered with a GP practice, you will already have an NHS Number, a unique 10 digit code.

A service is available on the NHS.UK website to receive a reminder of your NHS number.

You should also be able to find your NHS Number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters.

eConsult - COMING SOON

eConsult coming soon

Astra Zeneca Covid Vaccine - Rare Side Effects - Summary

  • The risk of a blood clot after Covid vaccination is about the same as on a long-haul flight, Matt Hancock, Health Secretary says
  • Under-30s in the UK are to be offered an alternative Covid jab to the AstraZeneca vaccine
  • There are more than enough Moderna and Pfizer vaccines for under-30s, the health secretary says
  • The European regulator says unusual blood clots should be listed as very rare side effects of the AZ vaccine


Please be advised that we will be contacting any of our patients under 30 who are currently booked in to have the Astra Zeneca vaccine so that they can have an informed conversation with a GP to decide whether to have this vaccine or not. If not an alternative will be offered (Pfizer or Moderna) although we may not be able to offer an appointment date straight away due to supply levels.


If I’ve had a dose of the Oxford-AstraZeneca vaccine, what should I do?

If you have already had your first Astra Zeneca vaccine you should continue with your second dose appointment. You will not be able to switch vaccines at this stage.  If you are under 30 and have had a jab, it means you’re at higher risk because of a health condition, or perhaps because you work in health or social care. That means the risk/benefit balance for you is probably still in favour of taking the vaccine.


Am I at risk from a clot after the second shot?

If you are over 30 and have a vaccine appointment for your first or second dose please do not cancel your appointment. You will not get a choice of which vaccine to have unless there is a medical reason for you to have an alternative. If you have had your first dose already you will not be able to switch vaccines. It is your choice if you want to decline a first or second vaccine however you should balance and weigh the risks for you as a an individual and please be advised you may not be offered an alternative appointment.


Isolation Information

Please follow this link for important information to keep you safe while isolating at home:

Or click the below link to view the information leaflet

Important information to keep you safe while isolating at home


New Text Messaging Facility

We are now using Chain SMS to message patients!

Chain SMS is a system which allows us to easily send text messages to patients. It means we can be much more proactive with our communications, messaging you quickly and securely, so you are not waiting around to hear
from us!

Some examples of how we might use it:-

  •               Reminders or notifications (eg prescription ready, check up due, referral status)
  •               Lab result information where follow-up or repeat tests are required
  •               Responding to simple queries (eg if you had a quick question about your medication)
  •               Letting you know we tried to call
  •               Sending you advice at the end of consultation

The practice name will always be at the bottom of the message. You will not be able to reply to them. Please help us help you by keeping your number up to date.

If you do not want us to contact you this way, please contact reception.       



Unfortunately, our Midwifery service will be finishing here at South Hermitage on 12th September 19. Patients should contact the Midwifery service directly to book an appointment at the hospital following this date on
01743 261085 (option 2); you will need to quote your NHS number.

Podiatry are also stopping their services at our practice. Patients will now have to attend Princess House or Royal Shrewsbury Hospital for these appointments.
Please contact the Podiatry Office on 01743 277681 should you have any questions.


We are now on Facebook and Twitter!

We will be using these channels to communicate news, NHS campaigns and other surgery info. Clicking the below links will take you directly to our pages!



Due to technical problems with our fax machine which cannot be resolved we no longer send or receive fax messages.  Along with most surgeries in the locality we had planned to phase out our use of the fax machine but due to the technical problems the timing of this has been forced upon us.  Anyone needing to transmit electronic data should use our admin email account which is a secure email account.

Changes to Classification of Gabapentin and Pregabalin Medication


From 1 April 2019, pregabalin and gabapentin will be reclassified as Schedule 3 controlled drugs under the Misuse of Drugs Regulations 2001, and Class C of the Misuse of Drugs Act 1971.


What this means is that patients will only be able to receive a 1 month supply at a time. Once a prescription is written by a doctor the prescription is only valid for 1 month and the medication must be collected from the pharmacy within this time.


The change in regulations also means it will no longer be possible to send prescriptions electronically to a pharmacy. Patients can continue to order their prescriptions in the same way as usual but the prescription for this item will be printed at the surgery and will need to be collected and taken to the pharmacy. By speaking to their pharmacy it may be possible for them to collect the prescription from the surgery on behalf of patients.


In anticipation of the change in regulations these changes have already been made to the prescribing system by the company that manages the electronic patient records and will affect all future supplies of this medicine with immediate effect.


For patients who use gabapentin or pregabalin we would be very grateful if they could request any prescriptions in plenty of time, to help us manage the transition process.


Please contact us or speak to your pharmacy if any further information is required about this matter.

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

As from 1st October 2018, we became part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

Part of the national agenda by NHS England, Extended Access means patients are able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

In Shropshire, local practices are working together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

extended access

Locally the pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday) appointments between 6.30pm and 8pm (at a local area hub)
  • Saturdays & Sundays ring your own GP surgery or 0333 222 6649 appointments between 8:30am and 12:30pm (at a local area hub)
  • Bank holidays - RING 0333 222 6649 appointments between 8.30am and 12.30pm (at a single site in central Shrewsbury)

Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help.  Appointments may not be with your registered GP
but will be with a GP or other qualified healthcare professional.

Cervical smear and NHS health check appointments are available
through the extended access service - patients should just ring their own GP surgery and ask the receptionist for one of these appointments in an extended hours session.

Some additional weekend appointments and bank holiday appointments can also be arranged by ringing 0333 222 6649.

Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

It isn’t always necessary to see a GP for minor and common conditions - find out more about how to self-care for these types of conditions on the
Self-care section of the NHS Shropshire Clinical Commissioning Group website (

It is important to be aware of how long common conditions should take to clear up and always seek medical advice if you are unsure or if you feel
it is an emergency.

Extended Access came into effect from 1st October 2018.

Information to help patients understand more about Extended Access is available on the NHS England website, visit

South Hermitage Surgery is now an Armed Forces Veteran friendly accredited GP practice!

This has been issued by the Royal College of General Practitioners, who are working alongside NHS England to accredit practices as ‘Veteran Friendly’. We have volunteered to be part of this initiative to further increase the care for our patients.

A veteran is anyone who served for at least one day in the Armed Forces, whether regular or reserve, ie “ex service personnel”.

It is estimated that there are 3 million veterans in the UK, with 18,000 service people moving back into civilian life every year.

Our aim is to identify any veterans who are registered patients at South Hermitage Surgery. Please let us know if you are a veteran so we can update your medical records.    

veteran logo

PRIVACY NOTICE - Find out what patient data we hold and what we do with it. PLUS - how to OPT OUT

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR). This Privacy Notice reminds you of of your rights in respect of this legislation and how South Hermitage Surgery will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system. It also contains information on consent, and how to opt-out.

Please contact the Practice Manager if you have any concerns regarding the notice, or how we use your data.



We are now pleased to announce that our ear irrigation service has been reinstated after a brief break.

We want to ensure that patients who feel they should have their ears irrigated are fully informed of all the risks involved and know how to prepare adequately for their appointment.  We have therefore compiled an information leaflet about ear wax and combined this with a consent form (see attached).

Anyone wishing to have their ears irrigated should read this leaflet, follow the guidelines and complete the checklist about suitability for an appointment.  There are certain circumstances where it is not suitable to perform ear irrigated.  However, if an appointment is required, patients should contact the surgery to book an appointment with the relevant clinician*

*Patients who have previously had their ears irrigated can book an appointment with either Anna Treherne, Health Care Assistant or one of our practice nurses.

*Patients who have never had their ears irrigated before should book an appointment with a practice nurse.

The completed form should be brought along to the appointment.(see section Services / Ear Irrigation)



This year patients become eligible for the shingles vaccine as soon as they reach the age of 70 or 78 but we are not allowed to administer the vaccine before then.

Book a nurse appointment with our receptionists if you are eligible for the vaccination.

Any eligible patients can receive their shingles vaccine at the same appointment as their flu vaccine, HOWEVER, they require a special appointment slot with the doctor during our Saturday clinics so would need to ring the surgery to ask our reception staff to arrange this.  PLEASE DO NOT BOOK A DUAL APPOINTMENT ONLINE AS THE NURSES WILL NOT BE ABLE TO DO THIS DURING THE SATURDAY CLINICS - ONLY THE DOCTORS HAVE BEEN SCHEDULED TO DO THIS.


From January 2018 the facility to request prescriptions by phone to our surgery staff was replaced by the on-line service. 

From August 2018 the POD service became accessible for patients wishing to order repeat prescriptions by phone.  Patients can ring 0333 3583 509 and the team of staff will process their prescription requests for collection from their pharmacies.  Patients should allow 4 working days from request before collecting items from pharmacies. 


From 1/4/19 NHS England requires all patients on repeat medication to nominate a regular pharmacy.

This helpful service saves the NHS large amounts of money due to its streamlined processes.

Patients nominate a regular Pharmacy of their choice and all prescriptions are then forwarded directly to this Pharmacy electronically.  This saves the patients needing to attend surgery to collect their prescriptions.

If you have not already signed up, please see leaflets/poster or ask in reception for more information about the new Electronic Prescription Service.



All patients now have a named GP.  The main purpose of this role is to reassure you that there is one GP in our surgery who is responsible for overseeing your care, that they will work with other health & social care professionals to meet your needs and that you have access to a health check if you want one.  You can choose which GP you want, or we can allocate one to you.   You still have the right to see any of our GPs, not just your named one.

If you wish to know the name of your named GP  then ask any member of our team.

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