***URGENT NEWS***
SHREWSBURY HEALTH AND WELLBEING HUB
The local NHS and Shropshire Council have joined forces to develop plans for a new, state-of-the-art health and wellbeing hub in the Meole Brace area of Shrewsbury.
This exciting new centre would include a wide range of services under one roof, helping to prevent illness and encourage people to lead longer, healthier lives.
To read more, please visit our Shrewsbury and Wellbeing Hub page by clicking here or following this link: https://www.shsurgery.co.uk/info.aspx?p=16
VISIT OUR NEWS SECTION FOR INFORMATION ABOUT COVID-19 PASSPORTS
CORONAVIRUS UPDATE FROM THE SURGERY
Dear Patients,
We understand that many of our patients are anxious and need reassurance in these difficult times - we also have staff in isolation facing the same challenges as our you. Although we are busy, we are not overwhelmed. Don’t simply stay away for fear of overburdening the NHS or catching the virus: if you have a health concern that you can’t solve; get in touch, we’re here to help.
Our doctors and nurses are prioritising the assessment and management of patients that are acutely unwell. All patients will need to speak to a clinician by telephone before coming to the surgery. Please come unaccompanied if possible. You may be seen in your car, or asked to wait outside. If you have a booked appointment at the surgery, do not attend if you or anyone in your household has a temperature or new persistent cough. We are also offering routine pre-bookable telephone and video appointments for patients with existing health conditions.
Continue to order your prescriptions as normal through the POD service, when they are due. Prescriptions cannot be issued for a greater than usual amount to avoid stockpiling and shortages. Do not ring the POD if you have more than 7 days of medication left. All prescriptions will be sent electronically to your nominated chemist – patients may not collect paper prescriptions from the surgery.
Patients that need to self isolate do not require a sick note but they are available from NHS111 should your employer insist.
Thank you for your co-operation and support, it is very greatly appreciated.
Use eConsult for non-urgent advice only - please note the mailbox is not monitored after 2.30 pm so any urgent messages would not be seen until the next working day.
ORDERING PRESCRIPTIONS
Due to a high volume of calls, we encourage our patients to order their prescriptions online instead of calling Prescription Ordering Direct (POD) if at all possible.
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Prescription Ordering Direct (POD) have now started an email prescription ordering service. This should hopefully reduce the volume of calls to a manageable level for their call handlers.
It is important to note that inappropriate or early requests will NOT be processed.
The email address is: shropshire.pod@nhs.net
Please ensure that you have provided ALL of the following information in your email request:-
- Name of drug, strength, dose and formulation (tablet, cream, inhaler, etc)
If you are ordering on behalf of someone else, you also need to provide the following information:-
- Your relationship to the patient
This email facility is not to be used for anything other than medication requests; any other queries will not be addressed or actioned.
ONLINE APPOINTMENTS NEWS
Due to COVID-19, we now need to screen all appointment bookings. Therefore for the time being online appointment booking has been deactivated.
We apologies for any inconvenience caused by this, and will reinstate online appointment booking as soon as possible.
Welcome to South Hermitage Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
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ASK DEBS!
If you're under 24, why not ask our online Agony Aunt Debs any confidential questions you might have and see if she can help you. Ask Debs or email her on deb.fitzsimmons@nhs.net.
(Site updated 31/05/2022)