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Latest News

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

As from 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

extended access

Locally the pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday) appointments between 6.30pm and 8pm (at a local area hub)
  • Saturdays & Sundays ring your own GP surgery or 0333 222 6649 appointments between 8:30am and 12:30pm (at a local area hub)
  • Bank holidays - RING 0333 222 6649 appointments between 8.30am and 12.30pm (at a single site in central Shrewsbury)

Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

Some additional weekend appointments and bank holiday appointments can also be arranged by ringing 0333 222 6649.

Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

It isn’t always necessary to see a GP for minor and common conditions - find out more about

how to self-care for these types of conditions on the Self-care section of the NHS Shropshire

Clinical Commissioning Group website (

It is important to be aware of how long common conditions should take to clear up

and always seek medical advice if you are unsure or if you feel it is an emergency.

Extended Access comes into effect as from 1st October, 2018.

Information to help patients understand more about Extended Access is available on the NHS England website, visit

Flu Season

Now is the time to organise to get protection by having your flu vaccine if you are in a risk group.

Four reasons to get the flu vaccine:-

  1. Flu can make even healthy people seriously ill, with knock-on-effects for your family life & job.

  2. Anyone with a health condition* or aged 65 or over is more vulnerable to flu & needs extra protection.

  3. It’s the safest, most effective way of protecting yourself.

  4. The flu vaccine cannot give you flu.

Please support us by having your flu vaccine here as we order these vaccines in advance for our practice population—having your jab with us will help avoid wastage of valuable NHS resources.

The flu vaccine is highly advised if a person has any of the conditions listed below:-


  • Heart Disease
  • Chronic Lung Disease (COPD)
  • Asthma (with recent use of steroid treatment)
  • Liver Disease
  • Diabetes
  • Immunosuppression (eg. Cancer)
  • Neurological Illness (eg. Multiple Sclerosis)
  • History of Stroke
  • Pregnancy

Anyone aged 65 years and over by 31/3/19 is encouraged to have the flu vaccine

Also anyone who is a main carer of an elderly or disabled person 

Book your flu vaccine appointment now.

PRIVACY NOTICE - Find out what patient data we hold and what we do with it. PLUS - how to OPT OUT

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR). This Privacy Notice reminds you of of your rights in respect of this legislation and how South Hermitage Surgery will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system. It also contains information on consent, and how to opt-out.

Please contact the Practice Manager if you have any concerns regarding the notice, or how we use your data.


On 23/7/18 we implemented a brand new phone system in the surgery! Please bear with us during the first few days as we get used to this.

Another addition to our surgery alongside the new phone system is Wi-Fi—of course accessible by our patients from the same date as above. Simply follow the onscreen instructions to get yourself logged in.

We are also currently working on improving our social media presence. Updates soon to follow.



For the past few months I have been gearing up to launch the South Hermitage Compassionate Community project which started with our Open Meeting at the end of June. We had a great bunch of people attend on a very hot Tuesday evening; it was fantastic to see such a positive turn out.

Co-Co is about the community coming together to offer companionship to one another. The project is a Severn Hospice initiative and it was amazing to have the brains behind the idea, Paul Cronin, come and speak at our meeting.

At the end there was an opportunity to leave contact details for anyone who was interested in continuing the process and finding out more! We are absolutely delighted that the majority of people left their details and will carry on with the next step, which is to attend an information session run by the hospice.

We are welcoming anyone to get in touch who wants to find out more about volunteering or helping with the organisational side of things.

I look forward to hearing from you!


Community & Care Co-ordinator


If you are a user of Patient Access, you may already have noticed a change in the appearance of both the website and the mobile app.

The new update promises a change for the better, making Patient Access more user friendly and more efficient.

The update requires no action from the patient. Simply use your existing User ID and Password and you're good to go. If you have forgotten your user ID or any other details, you can simply use the 'forgotten' buttons to retrieve these details. There is also a brand new 'Support Centre' feature, where all the most common problems can be looked up easily.


We are now pleased to announce that our ear irrigation service has been reinstated after a brief break.

We want to ensure that patients who feel they should have their ears syringed are fully informed of all the risks involved and know how to prepare adequately for their appointment.  We have therefore compiled an information leaflet about ear wax and combined this with a consent form (see attached).

Anyone wishing to have their ears syringed should read this leaflet, follow the guidelines and complete the checklist about suitability for an appointment.  There are certain circumstances where it is not suitable to perform ear syringing.  However, if an appointment is required, patients should contact the surgery to book an appointment with the relevant clinician*

*Patients who have previously had their ears syringed can book an appointment with either Sarah Bailey, Practice Nurse or Anna Treherne, Health Care Assistant.

*Patients who have never had their ears syringed before should book an appointment with Sarah Bailey.

*Due to demand for general appointments and access to the ear irrigator we are not able to book appointments with the other nurses at the moment.

The completed form should be brought along to the appointment.

Ear Wax Information + Consent form


This year patients become eligible for the shingles vaccine as soon as they reach the age of 70 or 78 but we are not allowed to administer the vaccine before then.

Book a nurse appointment with our receptionists if you are eligible for the vaccination.

Any eligible patients can receive their shingles vaccine at the same appointment as their flu vaccine, HOWEVER, they require a special appointment slot with the doctor during our Saturday clinics so would need to ring the surgery to ask our reception staff to arrange this.  PLEASE DO NOT BOOK A DUAL APPOINTMENT ONLINE AS THE NURSES WILL NOT BE ABLE TO DO THIS DURING THE SATURDAY CLINICS - ONLY THE DOCTORS HAVE BEEN SCHEDULED TO DO THIS.


From January 2018 the facility to request prescriptions by phone to our surgery staff was replaced by the on-line service. 

From August 2018 the POD service became accessible for patients wishing to order repeat prescriptions by phone.  Patients can ring 0333 3583 509 and the team of staff will process their prescription requests for collection from their pharmacies.  Patients should allow 4 working days from request before collecting items from pharmacies. 


70% of patients on regular repeat medication are now using this helpful new service!

Patients nominate a regular Pharmacy of their choice and all prescriptions are then forwarded directly to this Pharmacy electronically.  This saves the patients needing to attend surgery to collect their prescriptions.

If you have not already signed up, please see leaflets/poster or ask in reception for more information about the new Electronic Prescription Service.



We have published a patient survey to find out a variety of useful information regarding our online services.

If you could spare 5 minutes to complete this survey then we would be very grateful.



All patients now have a named GP.  The main purpose of this role is to reassure you that there is one GP in our surgery who is responsible for overseeing your care, that they will work with other health & social care professionals to meet your needs and that you have access to a health check if you want one.  You can choose which GP you want, or we can allocate one to you.   You still have the right to see any of our GPs, not just your named one.

If you wish to know the name of your named GP  then ask any member of our team.

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